"The group-IT offers the employees a pleasant working atmosphere. Everyone is friendly, courteous, helpful and reliable. What I really like about my job as a Customercare employee at the Service Desk is that I can take the time I need to process the tickets in the best possible way."
I am an IT technician and have been working at voestalpine group-IT as a Customercare employee at the Service Desk since January 2022. This means that I am the first point of contact for employees who report IT problems. I collect information, analyze the problems and try to solve them. If I can't fix the problem myself, I create a ticket and pass it on to the specialized support groups who can help with troubleshooting. I became aware of my job on an online job platform at the time.
What I like most about my job is that I can take the time I need to process the tickets in the best possible way.
I am very happy when my implementations work, and I can help people with their problems and contribute to the solution.
What I am already very excited about is the upcoming restructuring and the upcoming automations especially in the area of transports in SAP. Up to now, these tasks have been done manually, but they will soon be automated, thus reducing the workload of employees.
What I appreciate most about my colleagues at group-IT is their friendliness and willingness to help. Everyone is very courteous and reliable. We support each other and work together as a team, which creates a positive working environment.
